Pricing

If your spend changes

We look at the ad spend reported by the platforms we manage, per calendar month. If it sits in a higher band for two consecutive months, your tier moves up from the next invoice. We tell you in writing first.

It works the same way going down. Two consecutive months in a lower band, and the next invoice drops.

One big month doesn't move anything. That's on purpose, so a Black Friday spike doesn't change your fee.

Summary of our service terms

The signed proposal controls.

Fees and invoices

Fees are in USD, plus applicable taxes, including New Mexico gross receipts tax where it applies. We invoice monthly in advance, and invoices are due within 7 days. If an invoice is overdue, we may pause work until it's paid.

Setup fee

Invoiced before work starts. Refundable until work has started, meaning you've granted access and we've begun the first setup task. After that it's non-refundable.

Tier changes

If platform-reported spend on the channels we manage sits in a different band for two consecutive calendar months, your tier changes from the next invoice. We give written notice first.

Cancelling

Month-to-month. Cancel by email with 30 days' notice. The final invoice is prorated to the end of the notice period.

Ad spend and budgets

The platforms bill ad spend directly to your card. We never exceed an agreed budget cap without your approval.

Ownership

You own your ad accounts, pixels, analytics properties, Shopify store and all data. Final creative is yours once paid for, except third-party licensed elements. Our own tools, templates and methods stay ours. We only show your work in a portfolio with your written consent.

UGC license

The creator fee covers paid-social usage on Meta, TikTok and other paid social, in the US, for 12 months from first publication. Whitelisting, Spark or partnership access, longer terms and other channels are quoted. It's a license, not an assignment. When it expires, you stop running the content or extend it.

What we need from you

Timely access and approvals, accurate product information, the rights to anything you send us, and responsibility for your products, claims, landing pages and store policies, plus your own privacy notice and consent banner.

Platforms

Ad rejections, account suspensions, algorithm changes and tracking loss are outside our control. When they happen, we help in good faith.

Results

We don't guarantee results. Reports use platform and Shopify data, and the two can differ.

Reporting and support

A weekly reconciliation sheet, a monthly report and call. Support Mon–Fri 9:00–18:00 MT, replies within one business day.

Data

We process your customers' data only on your instructions, to run your measurement. A data processing agreement is available on request.

Confidentiality

We keep your business information confidential, and we expect the same for ours.

Liability

We work with reasonable skill and care. Our total liability is capped at the fees you paid in the previous 3 months, and neither side is liable for indirect loss. Each side indemnifies the other for claims caused by its own breach or materials.

Suspension

We may suspend work for non-payment, platform policy violations or illegal products.

How we work

We're an independent contractor. We may use vetted freelancers and creators and remain responsible for their work. Neither side is exclusive.

Disputes

New Mexico law, courts in Bernalillo County. We'd escalate and try to resolve it between us first.

Price changes

We give 30 days' notice of any price change, and you can cancel before it applies.

No one can guarantee results. Platforms, creative and your margins decide. What we can promise is the setup, the cadence and the report.